Terms of Service

Welcome to Feels Better Cleaning Services (“Feels Better Cleaning Services,” “we,” “us,” or “our”). These Terms of Service govern your use of our website and cleaning services.

By using our website, requesting a quote, booking an appointment, or using our services, you agree to these Terms of Service.

1. Our Services

Feels Better Cleaning Services provides residential and/or commercial cleaning services as described on our website, quote, or service agreement.

The services included in your appointment will depend on the cleaning package or services you select.

We reserve the right to decline a service request when the requested work is outside the scope of our services or presents an unreasonable safety risk.

2. Quotes and Pricing

Quotes and prices are based on the information provided to us at the time of booking.

The final price may vary if the size, condition, condition of the property, requested services, or circumstances differ substantially from the information provided when the appointment was scheduled.

Any additional charges will be communicated when reasonably possible.

3. Booking and Appointments

Appointments are subject to availability.

When booking a service, you agree to provide accurate and complete information, including:

• Your name and contact information.
• The correct service address.
• The type of cleaning requested.
• Any relevant information about the property.
• Any special instructions or circumstances that may affect the service.

We may contact you to confirm or clarify appointment details.

4. Payment

Payment is due according to the payment terms provided at the time of booking.

We may require a valid payment method to reserve or complete a service.

If payment is not received when due, we may suspend future services or cancel upcoming appointments until the account is resolved.

5. Cancellations and Rescheduling

We understand that plans change. If you need to cancel or reschedule an appointment, please provide reasonable advance notice.

Cancellation or rescheduling fees may apply depending on the timing of the cancellation and the terms provided when you booked your service.

If we need to cancel or reschedule an appointment, we will make reasonable efforts to notify you and arrange another appointment when possible.

6. Property Access

You are responsible for providing our cleaning team with safe and reasonable access to the property at the scheduled time.

This may include providing a key, access code, garage code, or other necessary instructions.

If our team cannot access the property because of missing or incorrect access information, we may be unable to complete the appointment and a cancellation or lockout fee may apply.

Please do not provide access information unless you are authorized to do so.

7. Pets and Animals

We welcome homes with pets, but pets must be safely secured when necessary.

You are responsible for informing us about pets or animals at the property.

We reserve the right to stop or decline service if an animal presents a safety concern to our employees or others.

8. Safety and Hazardous Conditions

The safety of our customers and employees is important to us.

We may decline, modify, or stop services if we encounter conditions that we reasonably believe are unsafe or hazardous.

Examples may include:

• Dangerous chemicals or substances.
• Biohazards.
• Significant pest infestations.
• Aggressive or unsecured animals.
• Unsafe structural conditions.
• Excessive clutter that prevents safe cleaning.
• Other conditions that create a significant health or safety risk.

Additional fees may apply for services requiring specialized cleaning or equipment.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate information when booking.
• Providing safe access to the property.
• Communicating special instructions or relevant conditions.
• Securing valuable, fragile, or irreplaceable items.
• Securing pets when necessary.
• Removing personal items from areas that need to be cleaned when reasonably possible.

We are not responsible for delays or incomplete services caused by circumstances outside our reasonable control.

10. Valuables and Personal Property

Please secure cash, jewelry, important documents, electronics, collectibles, and other valuable or fragile items before our team arrives.

We take reasonable care while cleaning, but we are not responsible for loss or damage to unsecured valuables or items that are already damaged, unstable, improperly installed, or unusually fragile.

11. Damage or Breakage

We take reasonable care when performing our services.

If you believe an item or property was damaged during a cleaning, please notify us as soon as reasonably possible with details about the issue.

We will review the matter and work with you toward a reasonable resolution.

We are not responsible for pre-existing damage, normal wear and tear, defective or improperly installed items, or damage resulting from conditions outside our reasonable control.

12. Cleaning Results

Cleaning results may vary depending on the condition, age, materials, and previous maintenance of a property.

Some stains, buildup, odors, discoloration, damage, or other conditions may not be completely removable through standard cleaning methods.

We will make reasonable efforts to provide the services that were booked but cannot guarantee that every stain, mark, odor, or condition will be completely removed.

13. Satisfaction and Service Concerns

Your satisfaction is important to us.

If you are dissatisfied with a service, please contact us promptly and explain the issue so that we have an opportunity to review it.

When appropriate, we may offer a re-cleaning or another reasonable resolution.

14. Website Use

You agree to use our website lawfully and responsibly.

You may not:

• Attempt to gain unauthorized access to our website or systems.
• Submit false or misleading information.
• Interfere with the operation or security of our website.
• Use our website for fraudulent or unlawful purposes.
• Copy or misuse our website content without permission.

15. Intellectual Property

The content on this website, including text, logos, graphics, photographs, designs, and branding, is owned by or licensed to Feels Better Cleaning Services unless otherwise stated.

You may not reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

16. Third-Party Services

Our website may use third-party services for functions such as payment processing, appointment scheduling, forms, communications, hosting, analytics, or other business operations.

Your use of third-party services may also be subject to those providers’ separate terms and policies.

17. Limitation of Liability

To the extent permitted by applicable law, Feels Better Cleaning Services will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be limited under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after updated terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

19. Governing Law

These Terms of Service are governed by the laws applicable in the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

20. Contact Us

If you have questions about these Terms of Service or our cleaning services, please contact us:

Feels Better Cleaning Services
(951) 370-0650
contact@feelsbettercleaning.com

By using our website or booking our services, you acknowledge that you have read and agree to these Terms of Service.

We will make reasonable efforts to respond to privacy requests in accordance with applicable law.